We just went live with our Online Support Desk tool iHelpdesk21. This tool can be fully integrated into VPASP as it is based on its SQL server DB. It was written in ASP and comes in two editions.
(1) iHelpdesk21 Standard with out integration of Support Plans
(2) iHelpdesk21 Professional with integrated Support Plans and Online Payment
Some of the Features:
- Portals for Clients / Technicians / Administrators
- Creating and escalating tickets with complete ticket history
- Knowledge Base
- Ticket Communication by email and/or SMS
- Integration of Support Plans with Online Payment For Support Plans
- iHelpdesk21 runs with/without VPASP
- Sourcecode available
and lots more ...
We have created a website at [red][b]www.iHelpdesk21.com[/b][/red] and offer Live Demos.
Looking forward to your replies here or at the forum at www.iHelpdesk21.com
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